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This course addresses good communication skills, including listening, tact, and discretion, when communicating with customers and colleagues. It also covers job-related professional behavior, including notation of privacy, confidentiality, and respect for the customer and customer's property.
Objectives:
- Recognize good communication skills, including listening, tact, and discretion, when communicating with customers and colleagues
- Recognize job-related professional behavior, including notation of privacy, confidentiality, and respect for the customer and customer's property
Topics:
- Professionalism and Communication
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