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This course provides an overview of the customer service and payment resources available for an e-business.
Objectives:
After completing this course, students will be able to:
- Identify the different types of call centers
- Use a Web information model
- Define various electronic payment types
- Identify security risks and the ways to protect against them
Topics:
- The Call Center
- Other Customer Service Concerns
- Payment Types
- Payment Systems
- Payment Security
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