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This course explains how to identify end-user needs, install and manage software remotely, and manage desktops.
Objectives:
After completing this course, students will be able to:
- Analyze end-user work needs
- Identify technical support needs for end-users
- Establish the required client computer environment
- Analyze the business requirements for client computer desktop management
- Identify the characteristics and requirements for Remote OS installation
- Describe the requirements for RIS
- Use Server Management System to remotely manage desktops
- Implement folder redirection
Topics:
- End-User Needs and Desktop Management
- Software Installation and Maintenance
- Remote OS Installation
- Remote Desktop Management
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